The Estate Office,
Isle of Wight.
If you have any queries or wish to make an appointment, please contact us:
+44 01983 294481+44 01983 294481
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What is the purpose of this Notice?
To describe how the company collects and uses personal data in accordance with the General Data Protection Regulation (GDPR). If there is anything you do not understand, please feel free to contact us using the details supplied under the heading ‘Contacting Us’
What we need
John Rowell Estate Management is a “Data Controller” of the personal data you provide to us. We collect personal data about you which does not include any special categories of personal information. Information collected typically includes name, work address, e-mail, and telephone number and is limited to what is necessary to conduct business.
Lawful basis for processing
For existing clients with whom we work, the Legal Basis for Processing Personal Data is on the basis of Legal Obligation or for Performance of a Contract, we are typically required to retain this data for up to 7 years, for compliance with industry regulations and per the HMRC guidelines for Business Information.
For Prospective Clients we process personal data on the Legal Basis of “Legitimate Interest” for which we have completed a “Legitimate Interest Assessment”.
For Employees we process personal data on the Legal Basis of Performance of a Contract.
For any other contacts we process personal data on the basis of Consent.
Why we need it
We need to process basic personal data in order to provide services to you, process financial transactions or to manage the provision of your products and services to us.
What we do with it
We only ever use your personal data following your initial contact with us and where it is necessary:
- to enter into, or perform a contract with you.
- for our own (or a third party’s) lawful interest, provided your rights don’t override these.
- to inform you of updates to service offerings.
In any event, we’ll only use your information for the explicit purpose it was given for.
We may process personal information for certain legitimate business purposes, which include some or all of the
- where the processing enables us to deliver our services/communications for the benefit of our current or prospective clients. Examples include:
Pre-Sale Enquiry Pack
Insurance claim form
Building management correspondence.
- where the processing enables us to undertake our obligations as an employer.
Whenever we process data for these purposes we will ensure that we always keep your personal data rights in high regard and take account of these rights at all times.
When we process your personal data for our legitimate interests, we will make sure that we consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. Our legitimate business interests do not automatically override your interests – we will not use your personal data for activities where our interests are overridden by the impact on you. You have the right to object to this processing if you wish, and if you wish to do so please contact us using the details provided under the heading ‘Contacting Us.’ Please bear in mind that if you object this may affect our ability to carry out tasks above for your benefit.
Where we keep it
We are based in the UK and we store our data within the EU. Some organisations which provide services to us may transfer data outside of the EU, but we will only allow them to do it if your data is adequately protected. For example, some of our systems use Microsoft products. As a US company, it may be that using their products result in personal data being transferred to or accessible from the US. However, we will allow this as we are certain personal data will still be adequately protected (as Microsoft is certified under the USA’s Privacy Shield scheme).
How long will we keep it?
We will only use and store information for so long as it is required for the purposes it was collected. How long information will
be stored depends on the information in question and what it is being used for. For example, communications regarding application requirements will be important to keep for historical reasons.
We continually review what information we hold and delete what is no longer required. We will not retain your data for any longer than necessary.
What are your rights?
We want to ensure that you remain in control of your personal data. Part of this is making sure you understand your legal rights,
which are as follows:
- the right to confirmation as to whether we have your personal data, if we do, to obtain a copy of the personal information we hold (this is known as a data subject access request).
- the right to have your data erased (though this will not apply where it is necessary for us to continue to use the data for a lawful reason).
- the right to have inaccurate data rectified.
Please keep in mind that there are exceptions to the rights above and, though we will always try to respond to your satisfaction,
there may be situations where we are unable to do so. If you wish to raise a complaint on how we have handled your personal data, you can contact us and we will investigate the matter.
If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law you can complain to the Information Commissioner’s Office, the UK supervisory authority for data protection issues.
Please note we may update this Privacy Notice from time to time. We will always include the date of a new version so that you will know when there has been a change.
If you have any questions regarding this notice or if you would like to speak to us about the manner in which we process your personal data, please write to our Data Protection Point of Contact: at John Rowell Estate Management, The Estate Office, Church Mews, Beatrice Avenue, Whippingham, Isle of Wight, PO32 6LW.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues, at any time. The ICO’s contact details are as follows:
Information Commissioner's Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
Telephone - 0303 123 1113 (local rate) or 01625 545 745
Website - https://ico.org.uk/concerns
TERMS OF WEBSITE USE
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE
Terms of website use
Other applicable terms
· Our Privacy Notice, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
Information about us
Johnrowell.co.uk is a site operated by John Rowell Estate Management Ltd ("We"). We are registered in England and Wales under company number 09249004 and have our registered office at THE ESTATE OFFICE CHURCH MEWS, BEATRICE AVENUE, EAST COWES, PO32 6LW. Our main trading address is the same.
We are a limited company.
Changes to these terms
Please check this page from time to time to take notice of any changes we made, as they are binding on you.
Changes to our site
We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our site, or any content on it, will be free from errors or omissions.
Accessing our site
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our site.
Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate or available in other locations. We may limit the availability of our site or any service or product described on our site to any person or geographic area at any time. If you choose to access our site from outside the United Kingdom, you do so at your own risk.
Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
No reliance on information
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
Limitation of our liability
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
· use of, or inability to use, our site; or
· use of or reliance on any content displayed on our site.
If you are a business user, please note that in particular, we will not be liable for:
· loss of profits, sales, business, or revenue;
· business interruption;
· loss of anticipated savings;
· loss of business opportunity, goodwill or reputation; or
· any indirect or consequential loss or damage.
If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you, which will be set out in our Terms and conditions of supply.
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
Please call us on +44 01983 294481+44 01983 294481 or use our contact form.